Delete your data
UGC Planner, operated by UP UGC Planner LLC, gives you a one-tap way to delete your account and everything associated with it. This page explains exactly what happens and how to request deletion if you can't open the app.
Option 1 — Delete from inside the app (recommended)
- Open UGC Planner on your iPhone, iPad, or Android device.
- Go to Settings (tap your avatar, then the gear / Settings).
- Scroll to the bottom and tap Delete account.
- Confirm. The action is immediate and cannot be undone.
Option 2 — Request deletion by email
If you no longer have the app installed, email support@ugcplanner.app from the address you used to sign in, with the subject "Delete my account". We verify ownership of the email and complete the deletion within 30 days (typically within 24 hours).
What gets deleted
- Your account record and sign-in tokens.
- Every business record we hold for you: brand deals, invoices, calendar events, expenses, ideas, and notes.
- Any cloud backup, including end-to-end-encrypted backups (we delete the stored ciphertext).
- Files you uploaded and any share links you created.
- Your push-notification tokens (APNS for iOS, FCM for Android).
- Your Instagram connection. We delete the stored access token and any cached profile snapshot (followers, posts, bio, profile picture URL). This severs UGC Planner's access to your Instagram data. You can additionally revoke UGC Planner from Instagram → Apps and websites.
What we cannot delete
Subscription receipts processed by the Apple App Store or Google Play remain on file with those platforms under their own retention rules; we do not control those records. Server log entries containing only the technical metadata of past requests (IP, timestamp, route) may persist in our infrastructure for up to 90 days before automatic purge, in line with our Privacy Policy. Anonymised, aggregated analytics that no longer identify you may be retained.
Data on your device
If you used On this device only mode, your business records never left your device. Deleting the app removes them. If you used encrypted cloud backup, the local copy is removed when you delete the app and the server-side ciphertext is removed when you delete your account.
The encryption key for cloud backups lives in your device's OS-level secure storage (iCloud Keychain on iOS, Android Keystore on Android). Removing the app and signing out of the relevant OS account removes that key from the device.
Timeline
In-app deletion is immediate. Email requests are completed within 30 days. Backup-storage providers (Cloudflare R2) and managed database providers (Neon Postgres) honour deletion within their own SLAs, and short-lived caches age out automatically.
Your other rights
Depending on where you live, you may also have the right to access, correct, export, restrict, or object to processing of your personal data (GDPR, UK GDPR, CCPA / CPRA, and similar laws). See our Privacy Policy for the full list and how to exercise them.
Contact
Questions about deletion: support@ugcplanner.app.
Postal address: UP UGC Planner LLC, 1500 Chestnut Street, Suite 2 PMB 1081, Philadelphia, PA 19102, United States.